1. Who We Are
Lendavento is a study guidance service providing personalised learning support through one-on-one sessions and digital materials. We are based at Waldorpstraat 5, 2521 CA Den Haag, Netherlands.
Contact: info@lendavento.com | +31 70 206 0030
VAT number: NL558963736B81 | KvK number: 74392816
Lendavento acts as the data controller for personal data collected through this website and through the provision of our services.
2. What Data We Collect
We collect personal data in the following circumstances:
- When you submit a contact form: name, email address, phone number, and the content of your message.
- When you subscribe to our newsletter: email address.
- When you use our digital learning platform: account information, usage data, and progress records.
- Automatically when you visit our website: IP address, browser type, pages visited, and visit duration, via cookies and similar technologies.
3. Why We Process Your Data
We process personal data for the following purposes and on the following legal bases:
- To respond to enquiries and provide our study coaching services (legitimate interest and contract performance).
- To send newsletter communications where you have subscribed (consent).
- To manage the coaching relationship, including scheduling and materials delivery (contract performance).
- To improve our website and services through anonymised analytics (legitimate interest).
- To comply with legal obligations applicable to our business in the Netherlands.
4. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes described above. Contact form data is retained for up to two years. Client coaching records are retained for seven years in accordance with Dutch tax and administrative requirements. Newsletter subscriber data is retained until you unsubscribe. Website analytics data is retained in anonymised form.
5. Sharing Your Data
We do not sell personal data to third parties. We may share data with service providers who assist us in operating our website and delivering our services, such as hosting providers and email platforms. These providers are bound by data processing agreements and may not use your data for their own purposes. Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place.
6. Your Rights Under GDPR
As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: you may request a copy of the personal data we hold about you.
- Right to rectification: you may ask us to correct inaccurate data.
- Right to erasure: you may ask us to delete your data where there is no longer a lawful basis for processing it.
- Right to restriction: you may ask us to limit how we use your data in certain circumstances.
- Right to data portability: you may request your data in a structured, machine-readable format.
- Right to object: you may object to processing based on legitimate interests.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at info@lendavento.com. We will respond within one month. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.
7. Cookies
We use cookies on this website. For detailed information about the types of cookies we use and how to manage your preferences, please read our Cookie Policy.
8. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include secure hosting, access controls, and regular review of our data practices.
9. Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.
10. Contact
For questions about this privacy policy or our data practices, contact us at:
Lendavento
Waldorpstraat 5
2521 CA Den Haag
Netherlands
info@lendavento.com
+31 70 206 0030